Support
Little answers to good questions.
How Goomi moments, unlocks and purchases work, and how to reach a human.
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Still stuck?
Write to us and a real person will get back to you. Tell us your iPhone model and iOS version if something isn't working.
Email supportsupport@goomi.appHow Goomi moments work
You pick apps with Apple's picker and turn on Goomi moments. When you open one of those apps, iOS shows Goomi's shield. Answer a short challenge in Goomi, then head back to your app.
On iOS 26.5 and later, the button on the shield opens Goomi for you. On earlier versions, open Goomi yourself and your challenge will be waiting.
What “minutes between moments” means
After a challenge, your selected apps open for a usage budget of 3, 5 or 10 minutes. That's minutes of actual use, added up across all your selected apps, not minutes on the clock. When it's used up, the shield comes back.
There's also a safety window. If you stop using those apps, they re-lock when the window ends anyway: three times your budget, never shorter than 15 minutes and never longer than 90. iOS decides the exact timing, so it can drift a little.
If Screen Time was turned off
If Screen Time access for Goomi is switched off, moments pause. Open Screen Time in Goomi and tap Reconnect. If iOS doesn't ask again, allow access for Goomi in iOS Settings, then come back.
What you need
App moments need a physical iPhone on iOS 17.4 or later. Challenges, study and progress work everywhere Goomi runs.
Restoring purchases
Subscribed before? In Settings, under Subscription, tap Restore purchases. Goomi asks the App Store for an active Goomi Plus on your Apple ID and tells you what it found.
Managing or cancelling Goomi Plus
Subscriptions live with your Apple ID. Manage or cancel yours in your App Store account settings, at least 24 hours before the current period ends.
Reminders not showing up?
The daily reminder needs notifications allowed for Goomi in iOS Settings. Turn the reminder off and on again in Goomi's Settings to reschedule it.
Deleting your data
Signed in? Delete your account in Settings → Account → Delete account. It removes your account and everything Goomi's server keeps for it. It doesn't cancel an App Store subscription.
To clear what's saved on your iPhone, use Reset Goomi on this phone in Settings, or delete the app.
Questions? Write to support@goomi.app.